FAQs

The types of documents offered vary by our agency processing the request. If you would like to receive a requirement for any document of service, during the ordering process you will receive a “Long Form”. If “Long Form” is not an option in our website, the vital record agency that is processing the request does may not offer it.

Yes, the document will be a government issued, certified document unless you choose “informational copy” or “souvenir/heirloom” as the reason you are requesting the certificate. The register’s seal may appear raised, embossed, impressed, or as a watermark.

Whose document you can order varies by type of document and the vital record agency processing the request. To see if you are entitled to receive a certificate; begin the order process (don’t worry, you aren’t obligated to finish the order). Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know ‘who can order’.

The status of your document will be updated to you at every stage. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification

Yes, the information we receive from our clients are confidential and we provide maximum security to your information.

We will issue a tracking number from your confirmation email or tracking number given to your check your order status. All tracking status will be update on the tracking agency provided.

In most cases once the order has been placed, no changes can be made. However samples can be provided before final copies, or service is rendered to the client to avoid errors. In case you need changes to your order, indicate to the agency so that your information should be updated.

In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled but you can request us to delete your records from our database.

Processing times can vary depending on the type of document or service you need , the vital record agency processing the request, and the shipping method you select during checkout. Actual times may vary from a day to several weeks. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Agency processing times do not include shipping. We recommend express delivery with UPS Next Day Saver so you can track your package.

A letter will be emailed to you explaining how to get a record on file or how to continue searching for the record (with the same agency or another agency). The vital records office will also provide their contact information for further assistance.